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Shipping policy

Last Updated: 2/19/2025

📦 Delivery & Return Policy

Thank you for choosing Infinity Gems GB.

We are committed to delivering your order safely and efficiently. This policy outlines our shipping, delivery, and return processes for orders placed on our website.

🚚 Worldwide Free Shipping

We proudly offer free worldwide shipping on all orders.

Orders are dispatched either from our boutique in the United Kingdom or from our workshop in Ukraine, depending on product availability at the time of purchase. This allows us to ship your order as quickly as possible from the nearest location.

  • Processing Time: All orders are processed and shipped within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

  • Estimated Delivery Time:
    Standard delivery typically takes 7–15 business days, depending on the destination and customs processing in your country.

  • Carriers: We ship via trusted postal services including Ukrposhta and Royal Mail to ensure secure and trackable delivery.

  • Tracking: Once your order has shipped, we will send you a confirmation email with a tracking number so you can monitor your delivery.

If you require more specific shipping details for your region, feel free to contact us at:
📧 Email: infinitygemsuk@gmail.com

💬 Customer Support

If you have any questions about your order or the shipping process, our support team is here to help. Please don’t hesitate to reach out via email — we typically respond within 24 hours.

🔁 Returns & Exchanges

We want you to love your jewelry — but if something’s not right, we’re here to fix it.

  • Return Window: Items can be returned within 14 days of delivery.

  • Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition in which it was received.

  • Defects or Errors: If you receive a defective item or your order is incorrect, we will cover all return shipping costs.

  • Customer Responsibility: If you changed your mind or ordered the wrong item, return shipping costs are the buyer’s responsibility.

To start a return, please contact us at 📧 infinitygemsuk@gmail.com with your order number and reason for return.

📌 Customs, Duties & Taxes

For international shipments, please note that customs duties, import taxes, and local fees may apply depending on your country's regulations.
These charges are not included in the product price and are the responsibility of the recipient.

We are not able to predict or control these fees, as they are determined by your local customs office. If you're unsure about potential charges, we recommend checking with your country’s customs authority before placing an order.

📌 Important Notes

  • We are not responsible for delays caused by customs or unforeseen postal issues.

  • Duties and taxes may apply for international orders and are the responsibility of the customer.

We reserve the right to update or modify this policy at any time without prior notice. The most current version will always be available on our website.

📧 Customer Service Contact:
Email: infinitygemsuk@gmail.com

Thank you for shopping with Infinity Gems GB. We are honored to be part of your story.

Infinity Gems GB
Jewelry with meaning. Crafted with love. Delivered with care. 💎